Please check out by 11:00 a.m. on the day of your departure. We kindly ask that you arrange to settle any outstanding items on your bill with Vancouver Extended Stay’s Guest Services or Accounting department prior to your departure. If you plan on leaving outside office hours please come and see us in the Guest Services Office, during office hours, on the business day before you leave to settle your account.
Leaving Your Suite
Your suite should be left in reasonable condition. The housekeepers will do a thorough clean upon your departure. However, if additional cleaning is required by our housekeeping staff due to excessive garbage, dirt, or mess, your account will be billed for the additional cleaning.
Please declare any previously unreported damages to your suite or its contents at this time. Any damages, apart from regular wear and tear, that were not reported on your suite inspection report may result in additional charges to your account.
If you would like a late check out you must receive permission from Guest Services on the business day prior to your check out. Late check outs are granted only when circumstances permit. The charge for a late check out is 50% of one night’s stay. Please understand that we may not be able to accommodate your late check out.
If you fail to vacate your room by 11:00 a.m. on the day of your departure, and you have not confirmed arrangements for a late check-out, you will be charged a full night’s stay. You must still proceed to check-out.
Please return your keys by putting them in your check-in envelope and bringing them to the rental office. All keys and fobs must be accounted for at check-out. There is a $120 charge for keys and fobs that are not returned. If you are leaving outside office hours, you may leave the keys in the Vancouver Extended Stay’s drop box in the door across from the concierge desk.
We sincerely hope that you enjoyed your stay with us and we look forward to seeing you again soon!