Where can I park?
A parking stall may be assigned to you at no cost, but it must be requested in advance. Please note that you will be allowed to park only in the parking stall assigned to you. Leaving your car in any other spot may result in your car being towed. If you need aditional parking, there is metered parking on Alberni Street and pay parking available on level P1 in your building.

How do my keys work?
The black and grey fobs open all building doors, garage doors and allow you to access your floor in the elevator. For your room you may have a key or a key card. Key cards can be inserted into the slot in the lock and when the green light is activated you have access to your suite. Please keep all of your access devices safe to preserve the security of the building, its contents and your personal items.

How do I make a telephone call?
To make a call from your suite’s phone, push “9” then dial the phone number you wish to call. Local calls are free, however you will be charged for long distance calls.

How do I let my friends into the building?
You will find your door entry code on your check-in envelope. Please let your guests know this code before they arrive. When your guests want to enter, your suite’s telephone will ring. You can press “9” to give your guests access or you can hang up the phone to deny them access.

Where do I dispose of my garbage?
Please dispose of your garbage. If you are in the Residences on Georgia take the elevator down to P1 and you will see a sign directing you to a room where you can put your garbage in the compactor and separate your recycling. If you are in the Palisades, there is a garbage drop labelled “refuse” on each floor. Please take your recyclables to recycling on ground level.

How do I connect to my suite’s Wi-Fi?
You can find information about how to access your suite’s complimentary Wi-Fi by looking at your check-in envelope. There is no Wi-Fi access in the common areas of the building.

What is Vancouver Extended Stay’s policy on smoking?
There is absolutely no smoking, of any kind, allowed in any of our suites without exception. We ask for your understanding on this matter. Should you choose to smoke in your suite, your account will be charged an additional apartment cleaning fee of $500.

When do I get housekeeping?
Housekeeping will be provided as per the arrangements you made at the time you booked your suite. For questions regarding housekeeping please call guest services at (604) 891-6153.