Accounts
We kindly ask that you arrange to settle any outstanding items on your bill with the Vancouver Extended Stay rental office prior to your departure. If you plan on leaving outside office hours please come and see us in the rental office, during office hours, on the day before you leave to settle your account.

Keys
Please return your keys by putting them in your check-in envelope and bringing them to the rental office. If you are leaving outside office hours, you may leave the keys with the concierge at The Residences on Georgia or in the drop box at the Palisades.

We sincerely hope that you enjoyed your stay with us and we hope to see you again soon.

How do my keys work?
The black and grey fobs open all building doors, garage doors and allow you to access your floor in the elevator. For your room you may have a key or a key card. Key cards can be inserted into the slot in the lock and when the green light is activated you have access to your suite. Please keep all of your access devices safe to preserve the security of the building, its contents and your personal items.

How do I make a telephone call?
To make a call from your suite’s phone, push “9” then dial the phone number you wish to call. Local calls are free, however you will be charged for long distance calls.

How do I let my friends into the building?
You will find your door entry code on your check-in envelope. Please let your guests know this code before they arrive. When your guests want to enter, your suite’s telephone will ring. You can press “9” to give your guests access or you can hang up the phone to deny them access.

Where do I dispose of my garbage?
Please dispose of your garbage. If you are in the Residences on Georgia take the elevator down to P1 and you will see a sign directing you to a room where you can put your garbage in the compactor and separate your recycling. If you are in the Palisades, there is a garbage drop labelled “refuse” on each floor. Please take your recyclables to recycling on ground level.

How do I connect to my suite’s Wi-Fi?
You can find information about how to access your suite’s complimentary Wi-Fi by looking at your check-in envelope. There is no Wi-Fi access in the common areas of the building.

What is Vancouver Extended Stay’s policy on smoking?
There is absolutely no smoking, of any kind, allowed in any of our suites without exception. We ask for your understanding on this matter. Should you choose to smoke in your suite, your account will be charged an additional apartment cleaning fee of $500.

When do I get housekeeping?
Housekeeping will be provided as per the arrangements you made at the time you booked your suite. For questions regarding housekeeping please call guest services at (604) 891-6153.

We have 30-minute parking available for you to use when you are checking in. To use one of these spaces enter the parking garage on Jervis St. between Georgia St. and Alberni St. Dial #9000 and the concierge will give you access to the parking garage. The check-in parking spots are the first three spots on your left. Walk down the ramp across from these parking spots and enter the building through the doors on your right. Dial #9000 again for building access and come to our rental office beside the concierge desk on level 1 to check-in and receive a pass for the duration of your stay.

The parking entrance for The Palisades can be found at 1288 Alberni St. For The Residences on Georgia you can enter the parking garage from Bute St. or Jervis St. Please pass through the second residential parking gate to find your assigned parking spot. You will be towed or ticketed if you park in a spot that is not assigned to you.

If you would like to make arrangements for parking during your stay, please contact 604-891-6153 prior to your arrival. Otherwise, you must purchase a short-term visitor parking pass from the ticket machine on site.

View Vancouver Extended Stay Check-In Map in a larger map

When you arrive please dial #9000 and the concierge will give you access to the building. If you are arriving by car we have 30-minute check-in parking available. To use one of these spaces enter the parking garage on Jervis between Georgia and Alberni. Dial #9000 and the concierge will give you access to the parking garage. Check-in parking spots are the first three spots on your left. Walk down the ramp across from these parking spots and enter the building through the doors on your right. Dial #9000 again for building access and come to our rental office beside the concierge desk on level 1.

Rental Office
1288 West Georgia St.
Office: 604-891-6153
Cell: 604-551-1696

After Hours Check-In
You may be staying at The Residences on Georgia or The Palisades.  If you plan to check-in after hours, please confirm with the rental office which building you will be staying in before you arrive. Your arrival package can be picked up from the concierge for your building. The concierge for both buildings is on duty 24 hours a day, 7 days a week. They can assist you with questions related to your building, but they may not know the specifics of your stay.

It is important to complete your check-in. Please visit our rental office located at 1288 West Georgia St. on the next business day during business hours. You may have been issued a temporary room card which will only be valid until the end of the following business day. You will receive a room key that will be valid for the duration of your stay when you complete the check-in process.

The Residences on Georgia Concierge
1288 West Georgia St.
Desk: 604-687-3095
Cell:  604-999-7409

The Palisades Concierge
1288 Alberni St.
Desk: 604-801-5323
Cell: 604-562-1129

Please print this information and keep it with you as a reference. We look forward to meeting you soon and we hope you enjoy your stay.

The menu to the left has a number of important resources to help make your stay as enjoyable as possible.

The main office, located on the ground floor of 1288 West Georgia St., is open Monday- Friday from 10:00 a.m. to 6:00 p.m. Should you have any questions please do not hesitate to call Guest Services directly at (604) 891-6153, email info@vancouverextendedstay.com, or connect with us live by clicking the button below.

We hope you enjoy your stay!

Sincerely,
The Management Staff at VES