• sales@vancouverextendedstay.com
  • 604-891-6181

Thank you for staying with us!

Thank you for staying with Vancouver Extended Stay. We hope your time with us was as pleasant and comfortable as possible. If you are not familiar of our check-out procedures, please be guided with the information below:

 

Check-out time: 11:00 AM.

Need to stay longer? Contact our sales department for deals and options.

 

Leaving Your Suite 

Your suite should be left in reasonable condition. The housekeepers will do a thorough clean upon your departure. However, if additional cleaning is required by our housekeeping staff due to excessive garbage, dirt, or mess, your account will be billed for it.

Please declare any previously unreported damages to your suite or its contents at this time. Any damages, apart from regular wear and tear, that were not reported on your suite inspection report may result in additional charges to your account.

 

Late Check-Out

Late check-out options depend on availability and must be requested from our guest services office during business hours, at least 24 hours before your departure date.

If you fail to vacate your room by 11:00 a.m. on the day of your departure, and you have not confirmed arrangements for a late check-out, you will be charged a full night’s stay. You must still proceed to check-out.

 

Key Return

Please return your keys by putting them in your check-in envelope and bringing them to the rental office. All keys and fobs must be accounted for at check-out. There is a $120 charge for keys and fobs that are not returned.

*Important* If you are parked in one of our assigned parking space, then you will need the keys to exit the parkade first. Please exit the parkade before you return your keys. If you are leaving outside office hours, you may leave the keys in the Vancouver Extended Stay’s drop box in the door across from the concierge desk.

 

We sincerely hope that you enjoyed your stay with us and we look forward to seeing you again soon!