Housekeeping will be provided based on the arrangements you made at the time of your booking. You may request additional housekeeping for a fee. All regularly scheduled housekeeping is done Monday-Friday between 9:00 a.m. and 5:00 p.m. If your scheduled housekeeping falls on a statutory holiday your cleaning will be moved forward one day or moved back one day. For questions regarding housekeeping please contact our housekeeping manager.
Level P1 – 1288 West Georgia Street
Desk: (604) 891-6167 | Emergency Cell: (604) 551-1593
If anything in your suite is broken, missing, damaged, or needs attention during your stay please do not hesitate to contact the housekeeping manager. We will arrange to have our maintenance team work on the problem. You are not required to be present for suite maintenance.
Please drop all dry cleaning off at the Guest Services office during office hours. Use the form and bags provided to indicate the number of items, type of service and delivery instructions. Forms must be complete for dry cleaning to be processed. All dry cleaning and laundry services will be charged to your credit card on file.
For same day service please drop your dry cleaning off by 9:30 a.m. It will be returned at 5:30 p.m. Same day service is only available on weekdays and is not available on Statutory holidays. Please be aware that next business day service means that items dropped off after 9:30 a.m. on Friday will not be picked up until the next day. This means that items dropped off after 9:30 a.m. on Friday may not be returned until Tuesday evening (or Wednesday evening if Monday is a statutory holiday). For additional dry cleaning forms, please visit the Guest Services office and for additional information about our dry cleaning services please call housekeeping at (604) 891-6167.
For additional dry cleaning forms, please visit the Guest Services office and for additional information about our dry cleaning services please call housekeeping at (604) 891-6167.
All of your linens and towels will be changed during your scheduled housekeeping. Additional housekeeping is available for a fee and can be arranged by calling housekeeping. You are also welcome to use your in-suite washer and dryer to do your .
You may arrange to have an air mattress, foam mattress, crib or playpen with sheets delivered to your suite for a nightly charge of $10 per night with a maximum of $100 per month. We have a limited number of each of these beds available. Please call or email housekeeping to reserve one as soon as you know you will be needing it.
Please have all parcels and mail addressed as follows:
c/o Vancouver Extended Stay
101-1288 West Georgia Street
All parcels and mail delivered after your check out date will be returned to the sender unless you make other arrangements with Guest Services. Long-term guests may be eligible to receive a mail key for their suite. Please contact guest services to inquire about a mail key at (604) 891-6153 or firstname.lastname@example.org.
Lost and Found
Please call Housekeeping at (604) 891-6167 regarding any lost and found items in your suite. Contact your building’s concierge for any lost and found items in the common areas of your building.
The Residences on Georgia Concierge
1288 West Georgia St.
Desk: 604-687-3095 | Cell: 604-999-7409
The Palisades Concierge
1288 Alberni St.
Desk: 604-801-5323 | Cell: 604-562-1129