• 604-891-6181

Guide for Guests staying at Vancouver Extended Stay

Welcome and thank you for choosing Vancouver Extended Stay as your accommodation during your time in Vancouver. To help you get settled and get comfortable in your furnished apartments, we have provided the following information you may fins useful from the time you make your reservation to your check-out day. The following guide is divided into four main sections:

We are sure you will find this guide useful and will find here many answers. Please do contact us as anytime, should you have any additional questions.

Reservations

Advance Deposit

For stays of less than 30 days, we require a 20% deposit to secure your booking. For stays of 30 days or more we require a $1,000 deposit. This deposit is non-refundable. The remaining balance is then due seven days prior to your arrival.

Cancellation Policy

You may cancel your reservation seven days prior to your arrival before we charge the remaining balance of your deposit. No-shows and cancellations after this period will be charged the full amount of the stay up to a maximum of 30 nights with no refunds.

Extending Your Stay

If you would like to extend your stay, please contact our Sales and Reservations department as soon as possible to secure your booking.

Pets are Welcome

Pets are allowed in some suites, but they must be declared at check-in. There is a pet cleaning fee associated with your pet’s stay.

Check-in

Standard Check-in Time: 3:00 PM

Arriving earlier? Ask us about early check-in option, fees and availability.

Check-in During Office Hours

If you are checking in to our furnished apartments from Monday to Friday, between 9:00 AM to 5:00PM, please follow the following procedures:

  • Head to 1288 West Georgia St. Vancouver BC.
  • If you are arriving with a cab, please have your taxi drop you off at 1288 West Georgia Street at the Alberni St. entrance.
  • If you are arriving by car, please proceed to Residences on Georgia underground parking on Jervis Street. Dial #9000, and the concierge will open the gates for you. Park at the VES 30-minute check-in parking (first three spots to your left on P1).
  • Press #9000 for entrance into the building and take the elevator to level 1 where you will find our Rental Office next to the concierge desk.
  • Remember to have a piece of government-issued picture I.D and a valid credit card ready.

Check-in After hours

If you are checking-in on a weekend or after 5:00 p.m, the concierge at The Residences on Georgia will have your check-in package, whether you will be staying here or at The Palisades, unless you are told otherwise.

  • Head to 1288 West Georgia St. Vancouver BC.
  • If you are arriving with a cab, please have your taxi drop you off at 1288 West Georgia Street at the Alberni St. entrance.
  • If you are arriving by car, please proceed to Residences on Georgia underground parking on Jervis Street. Dial #9000, and the concierge will open the gates for you. Park at the VES 30-minute check-in parking (first three spots to your left on P1).
  • Dial #9000 for entrance into the building and take the elevator to level 1 where you will find the concierge.
  • The concierge will hand you your check-in package, it will include your keys, check-in documents, and important information about your stay with us. You may be issued a temporary key which will only be valid until the end of the following business day. If the Concierge is away from their desk, please contact them using the information below:

The Residences on Georgia Concierge 
Level 1 – 1288 West Georgia St.
Desk: 604-687-3095

  • Come to our office the next business day to hand in your paperwork and to get your permanent keys, if needed.

Stay Information

Welcome to Vancouver Extended Stay! We hope that your stay with us is as comfortable as promised. Should you have any questions or concerns, please do not hesitate to contact our guest services department. For housekeeping and maintenance issues, please send us a support ticket.

We know you are all excited in your beautiful apartments, and have a couple of questions of how things work. To make things easier for you, we have the following reminders, FAQs, and guidelines to answer some thoughts on your head if you cannot reach us.

Get Registered

If you arrived after hours, please make sure to visit us the following business day to hand in your needed paperwork, and credit card information.

Know and follow building bylaws

All of our suites are required to follow the bylaws set forth by their respective Strata Corporation. Here are the full bylaws for The Residences on Georgia, The Palisades, Parkview Tower in YaletownThe Lions, and Cielo.

No Smoking

There is absolutely no smoking, of any kind, allowed in any of our suites, on balconies in common areas of the building and within 6 meters of doors and air intakes. We ask for your understanding on this matter. Should you choose to smoke on the premises, there will be a $500 penalty for each offence.

Sort your garbage

Garburator – There is a switch on the wall in your kitchen to turn the disposal on. Please run water from the tap while the garbage disposal is on. Kindly refrain from putting bones, coffee grounds, eggshells, grease, rice and noodles, and fibrous or starchy vegetables in the garbage disposal. Please do not put any ridged items or non food items down the garburator.

             The Residences on Georgia – Take the elevator down to P1 and go to the Garabage/Recycling Room.

             The Palisades – Please put your garbage in small bags and put them in the “refuse drop” (available in every floor, near the elevator).For your recyclables, please go to recycling on ground level and dispose of any other garbage.

Dry Cleaning

Need to get that suit clean and pressed? Well, not a worry, fill-out the laundry form, put it in the bags provided and simply drop your dry cleaning off at the Guest Services Office during office hours before 9:30 AM; and it will be returned to you on that same day at 5:00 PM*.

*Same day service is only available from Monday to Friday, except on statutory holidays. If items are dropped off after 9:30 AM, estimated arrival will be the next business day.

Housekeeping

With more than 15 years of professional experience, our housekeeping personnel guarantees high standard cleaning services.

We mostly provide bi-weekly housekeeping services. depending on the agreed arrangement that you have had when you made your booking. All regularly scheduled housekeeping is done Monday-Friday between 9:00 a.m. and 5:00 p.m. If your scheduled housekeeping falls on a statutory holiday your cleaning will be moved forward one day or moved back one day.

Additional housekeeping is available for a fee and can be arranged by contacting out housekeeping unit at 604-891-6167 or via email at housekeeping@vancouverextendedstay.com

Maintenance

If anything doesn’t look right in your furnished apartment, please let us know. We are more than happy to get it fixed for you.

Wi-Fi

The access information for your suite’s complimentary Wi-Fi is on your check-in envelope. This connection is secure and designated to your suite only. We ask that you do not change the network name or password. If you do, please contact guest services on during business hours to inform us of the changes.

If you are having trouble connecting to the internet; unplug the wireless router and the modem. Wait for a one minute and plug them back in. This will not harm your connection or affect your network name or password. You may want to do this on a regular basis.

If turning your router and modem off does not work please contact our guest services during office hours.

Telephone

Your telephone number can be found on your check-in package. If your telephone number starts with 899, you will need to push “9” to get an outside line. Then, dial the phone number you wish to call as usual. Local calls are free, however you will be charged for long distance calls.

Door Entry Code

You will find your door entry code on your check-in envelope. Please let your guests know this code before they arrive. When your guests arrive they can dial your suite’s access code on the keypad at each entrance, your suite’s telephone will ring. Press “9” to give your guests access. Please do not let anyone into the building that you do not know. Hang up the phone to deny access to any unwanted visitors.

Keys

The black and grey fobs open all building doors, garage doors and allow you to access your floor in the elevator. For your room you may have a key or a key card. Key cards can be inserted into the slot in the lock and when the green light is activated you have access to your suite.

Please keep all of your access devices safe to preserve the security of the building, its contents and your personal items.

Parking

Parking is designated and usually requested prior to arrival. If you need parking, please secure a spot and a pass from guest services.

Check-out

Thank you for staying with Vancouver Extended Stay. We hope your time with us was as pleasant and comfortable as possible. If you are not familiar of our check-out procedures, please be guided with the information below:

Check-out time: 11:00 AM.

Need to stay longer? Contact our sales department for deals and options.

Leaving Your Suite

Your suite should be left in reasonable condition. The housekeepers will do a thorough clean upon your departure. However, if additional cleaning is required by our housekeeping staff due to excessive garbage, dirt, or mess, your account will be billed for it.

Please declare any previously unreported damages to your suite or its contents at this time. Any damages, apart from regular wear and tear, that were not reported on your suite inspection report may result in additional charges to your account.

Late Check-Out

Late check-out options depend on availability and must be requested from our guest services office during business hours, at least 24 hours before your departure date.

If you fail to vacate your room by 11:00 a.m. on the day of your departure, and you have not confirmed arrangements for a late check-out, you will be charged a full night’s stay. You must still proceed to check-out.

Key Return

Please return your keys by putting them in your check-in envelope and bringing them to the rental office. All keys and fobs must be accounted for at check-out. There is a $120 charge for keys and fobs that are not returned.

*Important* If you are parked in one of our assigned parking space, then you will need the keys to exit the parkade first. Please exit the parkade before you return your keys. If you are leaving outside office hours, you may leave the keys in the Vancouver Extended Stay’s drop box in the door across from the concierge desk.
We sincerely hope that you enjoyed your stay with us and we look forward to seeing you again soon!