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Guest Guide

Welcome and thank you for choosing Vancouver Extended Stay as your accommodation during your time in Vancouver. To help you get settled and get comfortable in your furnished apartments, we have provided the following information you may find useful. The following guide is divided into four main sections:

We hope that you will find this guide useful. Please do contact us as anytime, should you have any additional questions.

Stay Policies

Minimum Length of Stay

Minimum length of stay in our furnished apartments is 30 nights.

Deposit Policy

To secure your reservation, a non-refundable $1,000 payment is required upon booking. The remaining balance of the first 30-night billing cycle is due and will be charged automatically 7 days prior to your arrival unless cancellation request is received as per the Cancellation Policy below. Alternatively, you are welcome to pay the full amount upon booking.

Cancellation Policy

If you cancel your booking with us more than 7 days prior to your arrival date, the $1,000 payment processed at the time of booking will not be refunded, but no other charges will apply. If you cancel fewer than 7 days prior to the arrival, or in case of a no-show, the full cost of the first 30 night billing cycle will apply.

Incidentals and Damage Deposit Policy

A refundable damage deposit equaling half of the 30-night-rate will be required at the check-in. Alternatively, for your convenience, and to expedite check-in process, you may elect to provide Vancouver Extended Stay with an authorization to charge your credit card for any potential incidentals or damages during your stay, in lieu of payment for the damage deposit. If you provide a credit card in lieu of paying the damage deposit, please note that Vancouver Extended Stay reserves the right to run pre-authorization on the card provided for $500 at check-in and any time during the stay to ensure that the card remains valid throughout the stay. Debit cards, virtual credit cards and any other cards that place limits on transactions or can not be used without cardholder being present can not be accepted. Vancouver Extended Stay reserves the right, at it's sole discretion, to decline accepting a credit card in lieu of the deposit and to require full payment of the damage deposit, at the check-in or at any time during the stay, should the credit card provided cease to meet the requirements above.

Notice of Departure Requirement Policy

Unless the booking is made for a fixed term or other arrangements have been made in writing, the stay will automatically renew for another consecutive 30-night periods until the required 15 day Notice of Departure is received by Vancouver Extended Stay, also in writing.

Pets are Welcome

Pets are allowed in some suites, but they must be declared at check-in. There is a pet cleaning fee associated with your pet's stay.

Arrival Instructions

Arrival Directions

If you are checking in to our furnished apartments from Monday to Friday, between 9:00 AM to 5:00PM, please follow the following procedures:
  • Head to 1288 West Georgia St. Vancouver BC.
  • If you are arriving with a cab, please have your taxi drop you off at 1288 West Georgia Street at the Alberni St. entrance.
  • If you are arriving by car, please proceed to Residences on Georgia underground parking on Jervis Street. Dial 9000, advise the Concierge that you are a VES guest arriving, and the Concierge will open the gates for you. Park at the VES 30-minute check-in parking (first three spots to your left on P1).
  • Press 9000 for entry into the building and take the elevator to level 1 where you will find our Rental Office next to the Concierge desk.
If you arrive after business hours, on a weekend or a holiday, the 24-hour building Concierge will have your check-in package including keys, fobs, sign-in sheet, etc. Please show your ID to the Concierge to pick up your package and then visit our office on the following business day in the morning to provide your ID, credit card or cash for incidental and damage deposit.

Checking In

Standard Check-in Time: 3:00 PM

Arriving earlier? Ask us about early check-in option, fees and availability.

Check-In

Please visit our Rental Office located in the lobby of 1288 West Georgia Street, right next to the Concierge desk, to check in when you arrive. If you arrive after hours, please visit our office on the morning of the next business day to complete your check-in process. If you paid for your stay by credit card, please be reminded that you will be asked to present the very same card to our Guest Services staff upon arrival, for verification purposes, along with a government-issued photo ID. Please also be reminded that you will be asked to provide a refundable security deposit in the amount of half of the 30-night rate or use a credit card to cover any potential incidentals or damages.

What You Need to Know During Your Stay

Welcome to Vancouver Extended Stay! We hope that your stay with us is as comfortable as promised. Should you have any questions or concerns, please do not hesitate to contact our Guest Services department. For housekeeping and maintenance issues, please send us a support ticket. We know you are all excited in your beautiful apartments and have a couple of questions of how things work. To make things easier for you, we have the following reminders, FAQs, and guidelines to answer some thoughts on your head if you cannot reach us.

Purchase Renters Insurance

It is strongly recommended that all guests purchase a renters insurance. VES has partnered with InsureBC, a local insurance company, that offers an easy and convenient way to purchase and manage the policy online. Coverage can be customized as needed and the policies can be paid or and extended monthly. It only takes a few moments to purchase, which for a small premium offers a great peace of mind. To get started, please visit https://info.insurebc.ca/renters-vancouver-extended-stay

Know and Follow Building Bylaws

All our suites are required to follow the bylaws set forth by their respective Strata Corporation. Here are the full bylaws for The Residences on Georgia, The Palisades, Parkview Tower in Yaletown.

No Smoking

There is absolutely no smoking, of any kind, allowed in any of our suites, on balconies in common areas of the building and within 6 meters of doors and air intakes. We ask for your understanding on this matter. Should you choose to smoke on the premises, there will be a $500 penalty for each offence.

Sort Your Garbage

If you are staying at the Residences on Georgia, the Garbage/Recycling Room is located on P1 level. If you are staying at The Palisades, please note there are "refuse drops" available on every floor, near the elevators. Please be reminded that local BC regulations require residents to sort their garbage and recycle paper, glass, plastic as well as dispose of food scraps separately from the regular waste. If you have any questions about the local requirements, please contact our Guest Services office. Most apartments are equipped with a garburator. There is a switch on the wall in your kitchen to turn the disposal on. If you choose to use the garburator, please ensure to run water from the tap while the garbage disposal is on. Kindly refrain from putting bones, coffee grounds, eggshells, grease, rice and noodles, and fibrous or starchy vegetables in the garbage disposal. Please do not put any ridged items or non-food items down the garburator.

Housekeeping

With more than 15 years of professional experience, our housekeeping personnel guarantees high standard cleaning services. Unless alternate arrangement have been made at the time of your booking, housekeeping services will be provided on bi-weekly basis. All regularly scheduled housekeeping is done Monday-Friday between 9:00 a.m. and 5:00 p.m. If your scheduled housekeeping falls on a statutory holiday your cleaning will be moved forward one day or moved back one day. Additional housekeeping is available for a fee and can be arranged by contacting our Guest Services office.

Maintenance and Repairs

We make every effort to ensure that our apartments are always in excellent condition. However, if you notice anything that does not work at its best, or if anything breaks during your stay, please let us know by contacting our Guest Services office. We will promptly dispatch our Maintenance team to make necessary repairs.

Wi-Fi

All apartments come with wireless internet. Network ID and the password is posted on the information signs usually located on the top of the TV stand or in the office (if applicable). This connection is secure and designated to your suite only. We ask that you do not change the network name or password. If you do, please contact Guest Services during business hours to inform us of the changes. If you are having trouble connecting to the internet, unplug the wireless router and the modem. Wait for a one minute and plug them back in. This will not harm your connection or affect your network name or password. You may want to do this on a regular basis. Should the difficulties persist, you may call Novus customer service to troubleshoot the issue or please contact our Guest Services office.

Telephone

Your telephone number can be found on the information signs usually located on the top of the TV stand or in the office (if applicable).

Door Entry Code

Door entry code can be found on the information sign usually located on the top of the TV stand or in the office (if applicable). Please let your guests know this code before they arrive. When your guests arrive, they can dial your suite's access code on the keypad at each entrance, your suite's telephone will ring. Press "9" to give your guests access.

Parking

One complimentary parking stall in a secure residential section of the parkade will be provided upon request. Please contact our Guest Services office to request your parking pass.

Checking Out

Thank you for staying with Vancouver Extended Stay. We hope your time with us was as pleasurable and exceeded your expectations. If you are not familiar with our check-out procedures, please be guided with the information below:

Check Out Time

Check-out time: 11:00 AM. Need to stay longer? Contact our sales department for deals and options.

Leaving Your Suite

Your suite should be left in reasonably clean condition. The Housekeepers will do a thorough clean upon your departure. However, if additional cleaning is required by our Housekeeping staff due to excessive garbage, dirt, or mess, extra charges may apply. Please declare any previously unreported damages to your suite or its contents at this time. Any damages, apart from regular wear and tear, that were not reported on your suite inspection report may result in additional charges to your account.

Late Check-Out

Late check-out options are subject to availability and must be requested through our Guest Services office during business hours, at least 24 hours before your departure date. If you fail to vacate your room by 11:00 a.m. on the day of your departure, and you have not confirmed arrangements for a late check-out, additional charges will apply.

Key Return

Please return your keys by putting them in your check-in envelope and bringing them to the rental office. All keys and fobs must be accounted for at check-out. There is a charge of $120 plus taxes for each set of keys and fobs that is not returned. *Important* If you are parked in one of our assigned parking spaces, then you will need the keys to exit the parkade first. Please exit the parkade before you return your keys. If you are leaving outside office hours, you may leave the keys in the Vancouver Extended Stay's drop box in the door across from the Concierge desk. We sincerely hope that you enjoyed your stay with us, and we look forward to seeing you again soon!