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Guest Guide

Welcome and thank you for choosing Vancouver Extended Stay as your accommodation during your time in Vancouver. To help you get settled and get comfortable in your furnished apartments, we have provided the following information you may find useful from the time you make your reservation to your check-out day. The following guide is divided into four main sections:

We are sure you will find this guide useful and will find here many answers. Please do contact us as anytime, should you have any additional questions.


Minimum length of stay

Minimum length of stay in our furnished apartments is 30 nights.

Deposit Policy

To secure your reservation, a non-refundable $1,000 payment is required upon booking. The remaining balance of the first 30-night billing cycle is due and will be charged automatically 7 days prior to your arrival unless cancellation request is received as per the Cancellation Policy below. Alternatively, you are welcome to pay the full amount upon booking.

Incidentals and Damage Deposit Policy

A refundable damage deposit equaling half of the 30-night-rate will be required at the check-in.
Alternatively, for your convenience, and to expedite check-in process, you may elect to provide Vancouver Extended Stay with an authorization to charge your credit card for any potential incidentals or damages during your stay, in lieu of payment for the damage deposit.

If you provide a credit card in lieu of paying the damage deposit, please note that Vancouver Extended Stay reserves the right to run pre-authorization on the card provided for $500 at check-in and any time during the stay to ensure that the card remains valid throughout the stay. Debit cards, virtual credit cards and any other cards that place limits on transactions or can not be used without cardholder being present can not be accepted. Vancouver Extended Stay reserves the right, at its sole discretion, to decline accepting a credit card in lieu of the deposit and to require full payment of the damage deposit, at the check-in or at any time during the stay, should the credit card provided cease to meet the requirements above.

Cancellation Policy

If you cancel your booking with us more than 7 days prior to your arrival date, the $1,000 payment processed at the time of booking will not be refunded, but no other charges will apply.
If you cancel fewer than 7 days prior to the arrival, or in case of a no-show, the full cost of the first 30 night billing cycle will apply.

Notice of Departure Requirement Policy

Unless the booking is made for a fixed term or other arrangements have been made in writing, the stay will automatically renew for another consecutive 30-night periods until the required 15 day Notice of Departure is received by Vancouver Extended Stay.

Extending Your Stay

If you would like to extend your stay, please contact our Sales and Reservations department as soon as possible to secure your booking.

Pets are Welcome

Pets are allowed in some suites, but they must be declared at check-in. There is a pet cleaning fee associated with your pet’s stay.


Standard Check-in Time: 3:00 PM

Arriving earlier? Ask us about early check-in option, fees and availability.

Arrival Directions

If you are checking in to our furnished apartments from Monday to Friday, between 9:00 AM to 5:00PM, please follow the following procedures:

  • Head to 1288 West Georgia St. Vancouver BC.
  • If you are arriving with a cab, please have your taxi drop you off at 1288 West Georgia Street at the Alberni St. entrance.
  • If you are arriving by car, please proceed to Residences on Georgia underground parking on Jervis Street. Dial #9000, and the concierge will open the gates for you. Park at the VES 30-minute check-in parking (first three spots to your left on P1).
  • Press #9000 for entrance into the building and take the elevator to level 1 where you will find our Rental Office next to the concierge desk.

If you arrive after business hours, on a weekend or a holiday, the 24-hour building concierge will have your check-in package including keys, fobs, sign-in sheet, etc. Please show your ID to the concierge to pick up your package and then visit our office on the following business day in the morning to provide your ID, credit card or cash for incidental and damage deposit.


Please visit our Rental Office located in the lobby of 1288 West Georgia Street, right next to the concierge desk, to check in when you arrive. If you arrive after hours, please visit out office on the morning of the next business day to complete your check-in process.

If you paid for your stay by credit card, please be reminded that you will be asked to present the very same card to our Guest Services staff upon arrival, for verification purposes, along with a government-issued photo ID.

Please also be reminded that you will be asked to provide a refundable security deposit in the amount of half of the 30-night rate or use a credit card to cover any potential incidentals or damages.

Stay Information

Welcome to Vancouver Extended Stay! We hope that your stay with us is as comfortable as promised. Should you have any questions or concerns, please do not hesitate to contact our guest services department. For housekeeping and maintenance issues, please send us a support ticket.

We know you are all excited in your beautiful apartments and have a couple of questions of how things work. To make things easier for you, we have the following reminders, FAQs, and guidelines to answer some thoughts on your head if you cannot reach us.

Get Registered

If you arrived after hours, please make sure to visit us the following business day to hand in your needed paperwork, and credit card information.

Purchase Renters Insurance

It is strongly recommended that all guests purchase a renters insurance. VES has partnered with InsureBC, a local insurance company, that offers an easy and convenient way to purchase and manage the policy online. Coverage can be customized as needed and the policies can be paid or and extended monthly. It only takes a few moments to purchase, which for a small premium offers a great peace of mind.
To get started, please visit https://info.insurebc.ca/renters-vancouver-extended-stay

Know and follow building bylaws

All our suites are required to follow the bylaws set forth by their respective Strata Corporation. Here are the full bylaws for The Residences on Georgia, The Palisades, Parkview Tower in Yaletown,  and Cielo.

No Smoking

There is absolutely no smoking, of any kind, allowed in any of our suites, on balconies in common areas of the building and within 6 meters of doors and air intakes. We ask for your understanding on this matter. Should you choose to smoke on the premises, there will be a $500 penalty for each offence.

Sort your garbage

Garburator – There is a switch on the wall in your kitchen to turn the disposal on. Please run water from the tap while the garbage disposal is on. Kindly refrain from putting bones, coffee grounds, eggshells, grease, rice and noodles, and fibrous or starchy vegetables in the garbage disposal. Please do not put any ridged items or non-food items down the garburator.

             The Residences on Georgia – Take the elevator down to P1 and go to the Garbage/Recycling Room.

             The Palisades – Please put your garbage in small bags and put them in the “refuse drop” (available in every floor, near the elevator). For your recyclables, please go to recycling on ground level and dispose of any other garbage.


With more than 15 years of professional experience, our housekeeping personnel guarantees high standard cleaning services.

We mostly provide bi-weekly housekeeping services. depending on the agreed arrangement that you have had when you made your booking. All regularly scheduled housekeeping is done Monday-Friday between 9:00 a.m. and 5:00 p.m. If your scheduled housekeeping falls on a statutory holiday your cleaning will be moved forward one day or moved back one day.

Additional housekeeping is available for a fee and can be arranged by contacting out housekeeping unit at 604-891-6167 or via email at housekeeping@vancouverextendedstay.com


If anything doesn’t look right in your furnished apartment, please let us know by contacting our Guest Services office. We are more than happy to get it fixed for you.


The access information for your suite’s complimentary Wi-Fi is on your check-in envelope. This connection is secure and designated to your suite only. We ask that you do not change the network name or password. If you do, please contact guest services on during business hours to inform us of the changes.

If you are having trouble connecting to the internet; unplug the wireless router and the modem. Wait for a one minute and plug them back in. This will not harm your connection or affect your network name or password. You may want to do this on a regular basis.

If turning your router and modem off does not work, please contact our guest services during office hours.


Your telephone number can be found on your check-in package. If your telephone number starts with 899, you will need to push “9” to get an outside line. Then, dial the phone number you wish to call as usual. Local calls are free; however, you will be charged for long distance calls.

Door Entry Code

You will find your door entry code on your check-in envelope. Please let your guests know this code before they arrive. When your guests arrive, they can dial your suite’s access code on the keypad at each entrance, your suite’s telephone will ring. Press “9” to give your guests access. Please do not let anyone into the building that you do not know. Hang up the phone to deny access to any unwanted visitors.


The black and grey fobs open all building doors, garage doors and allow you to access your floor in the elevator. For your room you may have a key or a key card. Key cards can be inserted into the slot in the lock and when the green light is activated you have access to your suite.

Please keep all your access devices safe to preserve the security of the building, its contents and your personal items.


Parking is designated and usually requested prior to arrival. If you need parking, please secure a spot and a pass from guest services.


Thank you for staying with Vancouver Extended Stay. We hope your time with us was as pleasant and comfortable as possible. If you are not familiar of our check-out procedures, please be guided with the information below:

Check-out time: 11:00 AM.

Need to stay longer? Contact our sales department for deals and options.

Leaving Your Suite

Your suite should be left in reasonable condition. The housekeepers will do a thorough clean upon your departure. However, if additional cleaning is required by our housekeeping staff due to excessive garbage, dirt, or mess, your account will be billed for it.

Please declare any previously unreported damages to your suite or its contents at this time. Any damages, apart from regular wear and tear, that were not reported on your suite inspection report may result in additional charges to your account.

Late Check-Out

Late check-out options depend on availability and must be requested from our guest services office during business hours, at least 24 hours before your departure date.

If you fail to vacate your room by 11:00 a.m. on the day of your departure, and you have not confirmed arrangements for a late check-out, you will be charged a full night’s stay. You must still proceed to check-out.

Key Return

Please return your keys by putting them in your check-in envelope and bringing them to the rental office. All keys and fobs must be accounted for at check-out. There is a charge of $120 plus taxes for each set of keys and fobs that is not returned.

*Important* If you are parked in one of our assigned parking spaces, then you will need the keys to exit the parkade first. Please exit the parkade before you return your keys. If you are leaving outside office hours, you may leave the keys in the Vancouver Extended Stay’s drop box in the door across from the concierge desk.
We sincerely hope that you enjoyed your stay with us, and we look forward to seeing you again soon!