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Our response to COVID-19

Last Updated: July 1, 2021

 

As of July 1, 2021, the government of British Columbia has ended the state of emergency, originally announced back in March 2020 due to Covid-19 outbreak.
As numerous policies and restrictions are slowly being relaxed, Vancouver Extended Stay remains committed to operating in a safe manner to protect health and safety of our guests and our staff.

Kindly familiarize yourself with the below policies and requirements which are currently in effect.

Visiting our Guest Services and Accounting offices

Guest Services and Accounting offices are now open to the public. We do ask all guests to continue respecting social distancing rules and please wear masks when visiting. The VES staff will also be wearing masks, to ensure your health and safety and to make sure you feel comfortable in our offices.

Important reminder to arriving guests:
If you are required to quarantine for 14 days after your arrival, you must follow the Mandatory Quarantine rules posted on the official website of the Government of Canada and with exception of visiting our offices for the purpose of checking in, please refrain from visiting our offices in person until your quarantine period is over. If you need our assistance during the quarantine period, please contact us by phone or email.

Temporary changes to our operations

Housekeeping

We have now resumed our housekeeping services to all guests. Housekeeping staff will not require that you leave the apartments during the housekeeping. However, Guest Services will continue to provide you with the housekeeping schedule in advance, so you can make appropriate arrangements should you not wish to be present during the housekeeping.
Housekeepers will continue wearing masks when working in your apartment.

If you experience any kind of cold of flue-like symptoms, please contact our office immediately via phone at 604-891-6153 or via email at guestservices@vancouverextendedstay.com so we can reschedule the visit to your suite for a later date.

Maintenance and repairs

Vancouver Extended Stay suites are always maintained at the highest standard and we aim to perform any repairs as quickly and efficiently as possible, in order to minimize the inconvenience to our guests and to ensure that guest fully enjoy the stay in their units.
During the difficult times, however, we may postpone certain non-essential repairs until your check-out time.

If you experience any kind of cold of flue-like symptoms, please contact our office immediately via phone at 604-891-6153 or via email at guestservices@vancouverextendedstay.com so we can reschedule the visit to your suite for a later date.

Additional procedures implemented

There are additional procedures we have implemented which continue to remain in place. These include:

If the unfortunate happens…

Despite all best efforts, should you contract an infection or needed to self isolate, and the period of the quarantine extend beyond your scheduled check-out date,  our Sales and Reservation department will make every possible effort to move any arriving guests to another apartment in order to allow you to complete the quarantine as recommended by your health professional. Any extension beyond the originally scheduled check-out date would be at the same rate as during the period immediately preceding the extension.

Legitimate sources of the most up to date information

For the most up to date information about the Coronavirus outbreak in Canada please visit the Government of Canada website at:

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

and for more local updates please visit the official website of BC Centre for Disease Control:

http://www.bccdc.ca/health-info/diseases-conditions/covid-19